Shipping policy

Shipping with PermaCouples™

At PermaCouples™, we partner with leading international shipping companies such as FedEx, SF Express, DHL, UPS, and EMS. By collaborating with these carriers and their local courier partners, we are able to ship directly to your door while proudly offering flat-rate worldwide shipping.

Payment and Verification

Your payment will be processed when you place your order. Please note that all payments are subject to verification and approval before shipping, which may take several days. To prevent credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed or even canceled.

Shipping Process

On average, we require 2-5 business days to fulfill your order and prepare it for shipment to our carrier's sort facility. During peak times, such as major holidays, or if an item is particularly popular, this timeframe may extend to up to 10 days.

Once your order is in the shipping process, we are unable to make any changes, including address updates. We will only ship to the address provided during checkout.

PermaCouples™ ships orders during business days only, and we do not ship on Saturdays, Sundays, or holidays. After your order has shipped, you will receive a Shipping Confirmation email with tracking information.

For orders containing multiple items, your products may ship separately and arrive at different times, as manufacturing locations may vary.

Tracking

All PermaCouples™ orders come with tracking numbers. You will receive your tracking number via email once your order has been dispatched to the carrier's sort facility.

Please note that it may take several days for tracking information to update in the carrier’s system. If your order was placed more than 5 business days ago and there is still no tracking information, please contact us for assistance.

Deliveries

Shipping times vary depending on your location. Although specific delivery dates are not guaranteed, here are our estimated shipping times:

  • United States: 10-14 business days
  • Canada, Europe: 10-14 business days
  • Australia, New Zealand: 10-21 business days
  • Mexico, Central America, South America: 15-35 business days

Please note that the estimates above are in business days and do not include our 2-5 day processing time.

While we strive to ensure timely delivery, PermaCouples™ cannot be held responsible for delays caused by circumstances beyond our control, such as postal or customs clearance procedures, holidays, severe weather, labor disputes, or other disruptions.

Duties, Taxes, and Other Fees

International shipments may be subject to import taxes, duties, and customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. PermaCouples™ has no control over these charges and cannot predict their amount. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. For more information, please contact your local customs office.

Lost, Stolen, or Damaged Packages

PermaCouples™ is not responsible for lost, stolen, or damaged packages. If your tracking information shows that your package was delivered, but you have not received it, please report it to the appropriate shipping carrier and file a claim.

We use the timestamp from the tracking link and delivery confirmation when reviewing damage or return requests. If the issue is not reported in a timely manner, we may be unable to honor your claim.

Wrong Address Disclaimer

It is the buyer’s responsibility to ensure that the correct shipping address is entered before submitting an order. Once an order has been placed, we begin processing it immediately. If your order has already entered the shipping process, we are unable to retrieve or change the address.

Feedback

We’d love to hear from you! Whether you have feedback, questions, or concerns, feel free to reach out to us at support@permacouples.com. We take your input seriously and are always looking to improve.