Refund policy

At PermaCouples™, Our Customers Come First!

We truly value our customers and want your shopping experience with us to be nothing short of exceptional. We understand the challenges of shopping online, and our commitment is to provide you with top-notch service so that you feel confident and satisfied with every purchase.

Return Policy

PermaCouples™ gladly accepts returns and exchanges for items purchased on our website within 30 days, as long as the following conditions are met:

  • The item shows no visible signs of damage.

  • All original packaging remains intact.

Please note: Any signs of damage may cancel the PermaCouples™ guarantee.

Items cannot be returned or exchanged after 30 days of purchase.

Certain items are not eligible for return, including intimate apparel, sanitary products, hazardous materials, and flammable liquids or gasses.

To initiate a return, we may require a receipt or proof of purchase, such as your order confirmation email, including your order number.

For all return or exchange requests, please contact us at support@permacouples.com with your order number and the reason for your return or exchange. Our team will assist you based on the guidelines outlined here.

Exchanges

If applicable, please contact support@permacouples.com with your order number and the reason for your exchange. Our team will guide you through the process based on our return and exchange policy.

Return Shipping

You are responsible for covering the shipping costs associated with returning your item.

If your return is valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item without these precautions.

Refunds

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

Late or Missing Refunds

Please allow 2-3 business days for your financial institution to process your refund. If you haven’t received your refund after this timeframe, please contact us at support@permacouples.com so we can assist you further.

Gifts

For returns of items marked as gifts at the time of purchase, follow the instructions above. If the item was shipped directly to you, you will receive a digital gift certificate for the value of your return once we receive the item.

Damaged Items

If your item arrives damaged or defective, please report it to support@permacouples.com within 48 hours of delivery. We rely on tracking information and delivery confirmation when reviewing damage claims. Failure to notify us within this period may affect our ability to honor your claim.

Feedback

We would love to hear from you! Your feedback is important to us and helps us continuously improve. If you have any questions, concerns, or suggestions, please don’t hesitate to email us at support@permacouples.com We're always here to listen and enhance your shopping experience.